By iHCC for iheartcabincrew – Each airline is different. Every airline wants to be unique so they may be looking for something a little different in their cabin crew applicants; be it physical appearance or personality type.
However, the universal role of cabin crew is the same no matter what airline. So, there are common basic qualities that all airlines look for in their candidates.
6 Qualities Cabin Crew Recruiters Are Looking For
Empathy shouldn’t just be towards passengers but also towards co-workers.
On the day of the interview, show kindness to the other applicants. Smile. Talk. Help.
Give way to other applicants. Don’t ever try to put someone else down just so you could shine.
“Wanting to travel the world is not enough…You need to be an empathetic caring individual who genuinely wants to help people. – CabinCrew.com
Be a human being. Be genuine.
2 Customer Service Orientation
You’ll be asked a lot of problem solving questions. Whenever you answer one, always keep the customer your top priority.
- Describe a situation when you have delivered excellent service.
- How do you handle a difficult customer?
- Give me a time when you resolved a customer complaint.
- Do you think customer is always right?
These questions bring out how good you are at solving passenger problems leaving them feeling satisfied, appreciated, and heard.
In your answers, show that you have the customer’s best interest in mind. Offer alternatives but don’t impose a solution. Let the customer choose the solution they desire.
A classic question that shows your level of customer service orientation is the Hotel Guest Question.
We’ll be discussing this in more detail and the best way to answer it in a later post.
Your plans to spend a weekend with loved ones could be an improbability due to changes in your roster. You’ll have standby duties and may have to be ready for duty within 20 minutes of being called. You’re definitely going to experience flight delays and cancellations.
You may expect to have 30 minutes to do your preflight ground duties but now you only have 5 minutes. You may not have all the resources you had expected to perform a job correctly. But you’ll have to be able to make it happen nonetheless.
Your company’s policies could change over night – not necessarily on your favor.
All these sudden changes do happen very often and recruiters want to see how well you can cope with disruptions.
Can you still ‘make do’ and make things work even under the stress and pressure of change?
Common questions for gauging your level of adaptability is:
- Tell me about a big change you’ve had to deal with.
- Give me a time when you had to improvise to a achieve your goal.
In your answer, tell a story where you welcomed the change. Mention the positive results from it. End by talking about what you’ve learned from the experience.
“Show that you think of change as an opportunity to grow, not an ordeal to endure.– James Reed
4 Teamwork and Communication
As cabin crew, you’ll work in teams of people you may have never met before. You’ll have to show recruiters that you’re very capable of working with total strangers towards achieving a common goal.
- Tell me about a time you worked in a team.
Give a real-world example where everyone in the group pitched in resulting in a successful positive outcome.
Don’t try to sound like you’re the hero in your story. A good tip is to replace all the “I” with“We”.
Don’t say: I suggested that we start by arranging the chairs.
Say: We agreed that we start by arranging the chairs.
5 Cultural Awareness
As mentioned above you’ll be working with a different set of team every time you go to work. If you work for a multinational airline like the ones in the Middle East, you’re bound to be sharing the workplace with people of other nationalities.
Cultures and ideals might sound absolutely strange to you but you’ll have to put all these aside and work together as one unit.
- Name the nationalities that you’d love to work with.
This is a very tricky question. Don’t ever attempt to answer this by actually naming the nationalities you prefer to work – or not to work – with.
Show that you can work with anyone no matter the nationality, race, and religion. In fact, show that you’d be excited to work in such a diverse environment since it’s an opportunity for you to broaden your knowledge about humanity and the many cultures of this world.
6 Grooming and Grace
Flight attendants are the image of an airline. You must look the part.
Your grooming should be impeccable and your posture graceful. You’ll be working long hours and have to look just as fresh at the end of the flight as you did at the start.
Throughout the interview, keep a confident and poised demeanor. Watch for you grooming from your hair to your finger nails. Standards are really high in the airline business.
Keep these qualities glued to the back of your head throughout your entire hiring process. Starting from filling out the application form, onto the assessment day, and all the way to the final interview.
Whatever you say or do, always tailor your words and actions to these qualities.