United Airlines apologizes for “re-accommodating” customers by literally dragging them off an overbooked plane

United Airlines apologizes for “re-accommodating” customers

After asking four passengers to volunteer to give up their seats and being dismayed that not enough were willing to do so, the airline’s employees decided to forcibly eject at least one passenger from the flight. When the man refused to give up his seat because he had to go to work the next day, the employees physically dragged him down the aisle and forced him off of the plane. One passenger said afterward that “kids were crying and people are disturbed.”

When asked by a local ABC affiliate about the incident, United Airlines responded that “Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.”

While they seemed unremorseful for using law enforcement to violate the civil liberties of one of its own customers, they did provide a glib apology “for the overbook situation.” Read more